Terms

1.CONTACT DETAILS

DJ Heaven

4a Cleveland Street

Wolverhampton
United Kingdom

WV1 3HL

Telephone: 01902 718166

Fax: 01902 718165
Email: djheavendirect@aol.com
Website: www.djheaven.co.uk

2. HARDWARE & OTHER PRODUCTS

All hardware products are boxed and brand new unless otherwise stated. All items upon arrival to our premesis are unpacked, tested and given a quality control sticker to check that they are of the high standard that we require for our customers.

3. ORDERS

We make every effort to ensure the products that we supply are of the highest quality, reach you in good condition, and are delivered promptly.

If for any reason you are unhappy with your purchase, or the service you have received from DJ Heaven, please contact us on 01902 718166.

4. PRODUCT DESCRIPTIONS

Many of the products we sell are of a technical nature. Unfortunately it is not practical to publish detailed specifications of all the goods and maintain up to date specifications. Thus all drawings, photographs, descriptive matter, specifications and advertising are for the sole purpose of providing illustrations and approximate descriptions only. A more detailed explanation of hardware can be obtained by contacting the store. This explanation will be based on our own independent product testing and is opinion only.

Unless DJ Heaven are specifically asked about requirements or compatibility, we shall assume the customer is aware of what these are.

Manufacturers of the products we sell reserve the right to amend their product specifications without prior notice.

5. PRODUCT GUARANTEES

Products are not supplied on a trial basis.

Hardware products are covered by their respective manufacturer's warranties.

Warranty details and length are included with the product. Usually these will be for 12 months.

Exceptions are the wear and tear of fader's and crossfader's on mixers, professional use and neglect.

6. PRICES

We reserve the right to amend our prices without prior notice. All customers with outstanding orders will be notified of any change in prices before their order is charged and despatched.

All orders are accepted subject to availability of stock at the time of picking the order.

Prices are correct at the time of publication or upload to our website.

7. PURCHASING FROM US

We are unable to process your order until your payment method has been received, credit / debit / charge card has been authorised or proof of address accepted.

By submitting your order, you are offering to buy the goods, and allowing us to use your personal details for the purposes of supplying those goods (including passing your personal details onto couriers and other subcontractors).
We never debit your credit / debit / charge card for items not in stock, and your card is only charged when your order is ready for despatch. No items or title of the goods shall pass from DJ Heaven to the customer until payment has been received in full.

Customers are responsible for the suitability of the goods they are purchasing. If any product supplied is not used for its intended purpose, subjected to abuse, or unreasonable usage will void the warranty on the goods.

8. AVAILABILITY OF GOODS

DJ Heaven go to great lengths to ensure that everything shown on our website is available to order.
Please be aware that our store is also open to the general public to purchase. All orders and special offers are therefore subject to the availability of stock when picking your order. All items are sold on a first come, first served basis so that all customers are treated fairly.

We will always try to inform you if an item is not in stock when you place your order with DJ Heaven. When we receive your order we will ship everything that is in stock. We will advise you on delivery times of any item that is out of stock. 


9. CREDIT / DEBIT / CHARGE CARDS

Credit, debit and charge cards are accepted without surcharge.

When we receive your order, your payment details will be sent to us using our secure server. Please note that we only charge your card when your order is ready to be shipped

We reserve the right to only deliver any order to the cardholders billing address in the interests of protecting both the card holder and DJ Heaven against credit card fraud.

In the interests of protecting all our customers against credit card fraud, you may be asked to provide us with proof of your address at anytime. If you refuse to provide us with this evidence, your order may be cancelled.
The use of stolen credit cards will result in international police notification and court action in all cases.

10. CHEQUES

Personal or business cheques are welcomed but clearance is required prior to order shipping. This can take up to 7 working days from when we receive the cheque.

Please note we only accept UK cheques.

Unfortunately we are unable to reserve items whilst waiting for cheque clearance. If the item ordered is in limited supply, please include alternative items when ordering so that we can easily substitute your first choice to avoid any disappointment.

IMPORTANT: Please ensure that you have written your full name and address on the back of the cheque.

11. FINANCE AGREEMENTS

Finance is only available to UK customers over 18 years of age. You may only apply instore. If you have paid for your order by finance then your contract will be with our finance Company. Full details will accompany your finance agreement.

12. SHIPPING

All other orders are shipped in appropriate strong packaging.

We advise you to ensure somebody is present at the delivery address since all items may require a signature upon delivery. Once goods are delivered and signed for they become your responsibility.

13. SHIPPING TIMES

Our orders are shipped and handled by third party couriers, therefore all delivery dates and times given are only estimates.

We endeavour to get your order to you within the estimated delivery time, however, on rare occassions the delivery may be delayed. We therefore cannot be held responsible for delays by the courier / postal service or for any consequential losses you may suffer if the delivery is not on time for whatever reason.

14. SHIPPING CHARGES

Charges will be calculated on our website for online orders or quoted by telephone when ordering by traditional mail order.

If your order is returned to us undelivered due to your own fault you will be responsible for re-shipping charges.

15. UK CUSTOMERS

Most orders can be tracked by ourselves..

In the unlikely event that your goods do not arrive within 7 days of despatch, first call or e-mail us to confirm your order has been shipped and that we have your correct delivery address details.

Normal delivery time after dispatch is approximately 1 to 7 days. However please allow upto 14 days during busy periods e.g Christmas

GENERAL INFORMATION

We may refuse to take your orders if we feel you have been false in your information.

We reserve the right to amend our terms and conditions at any time without prior notification.

We do not distribute customer details or e-mail addresses to third parties.

Any contract between us and you shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over the dispute.

All dealings, correspondence and contracts between us shall be made or conducted in the English language.